Transform Finance with SAP S/4 HANA

Transform Finance with SAP S/4 HANA

Company Profile

The Need

The company wanted to consolidate the administrative and accounting management of the various international subsidiaries within a single group ERP system. Objectives: 

  • have consistent and “real-time” information on the financial dynamics of the parent company and foreign subsidiaries.
  • be more competitive in its markets
  • eliminate other local ERPs and the widespread use of spreadsheets sent by e-mail.

The Solution

First we equip the company with the latest-generation ERP and then extended its use to the various subsidiaries. The group began the migration to SAP S/4 HANA with the declared aim of acquiring decision-making support in real time and being more responsive to international markets. The revision of processes within the new S/4 HANA platform made it possible to:

  • View payables and receivables of the various international companies at group level

  • Take advantage of “local” modules and sub-modules that correspond to the specific needs (regulatory and functional) of the territorial branches

  • Manage your accounts and close your books easily and in real time

  • Display timely and real-time reports (Simple Finance)

  • Solicit payments automatically with different degrees of escalation

  • Create a Payment Proposal and enable payment of multiple invoices from multiple customers

  • Build up your customers’ bank database.

The Benefits


  • Single source of live data with a high degree of granularity

  •  ‘digital control tower’ provides a real-time view of financial data across the group and allows profitability analysis according to origin and production facility

  • Increased employee productivity through readily available and relevant information

  • Increased capacity for analysis and decision making through the availability of real-time data

Industry

Machinery & Components

Tech & Service

SAP ECC, SAP S/4 HANA

Process

Finance

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B2B Customer 360 view

B2B Customer 360 view

Company profile

The Need

The company boasts continuous cycle production plants around the world. Faced with the new challenges posed by an increasingly competitive and international market, the company board chose to provide a 360-degree view of the B2B customer to its sales force. This decision was aimed at taking advantage of market knowledge and at the same time laying the foundations for the group’s data driven future.

The Solution

We tailored a SAP Sales Cloud solution and created a customized “Customer 360°” view to completely satisfy the information and operational needs expressed by sales. Through this view, it is possible to:

  • Obtain a positive or negative evaluation of the budget/shipping ratio
  • Know the prices usually charged to a specific customer
  • Check past due items and monitor customer exposure
  • Compare month-to-month volumes for a given customer
  • Introduce discrete customer satisfaction ratings
  • Visualize on the graph the customer satisfaction based on the introduced evaluations
  • Have memory of visits made, reports collected and e-mail exchanges that have taken place
  • Know the managers and contact persons for each customer.
The solution is highly integrated with the group’s legacy systems. For reporting activities it relies on SAP BusinessObjects, while lists and master data are taken from the ECC management system. The solution is available on the cloud.

The Benefits

 
  • Reduction of 30% in daily sales operation time
  • Reduction of email exchange between sales, production planning and administration by 20%
  • Increased effectiveness and efficiency in the sales process
  • Monitoring of profitability, satisfaction and exposure 
  • Increased effectiveness in the proposal to the customer with consequent reduction of churn and increase in profit margins
  • Gain insight into customer opinion on products and interactions with the company

Industry

Machinery & Components

Tech & Service

SAP BO, SAP ECC, SAP Sales Cloud

Process

Sales

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Transform production with SAP S/4 HANA

Transform production with SAP S/4 HANA

Company Profile

The Need

The company was one of the first groups in Italy to embrace SAP ERP (go live 1999). Faced with the new challenges of an increasingly complex market and the need to integrate the international subsidiaries, the company board chose to stay ahead of competitors, review its business processes and migrate the old SAP ECC implementation to SAP S/4 HANA. The company aimed to take advantage of emerging technologies (Machine Learning and Artificial Intelligence) and to enable new business models, setting the stage for future business development.

The Solution

With the migration to SAP S/4 HANA, the company has started a path of evolution towards the Cognitive Enterprise. It committed to great agility and chose real time data driven tools. We designed and implemented new process within the new S/4 HANA platform, the client is now able to:

  • Launch in-plant availability control (Advanced ATP);
  • Verify available stocks in the different production plants of the group;
  • Use finite capacity analysis systems to schedule production orders (based on the available time of machine and man resources);
  • Manage and monitor production progress in real time;
  • Visualize MRP analysis dashboards that highlight critical situations and stock breaks;
  • Visualize real-time kpi on orders, shipments and turnover;
  • From the dashboards take actions, such as creating a new supply order;
  • Have a unique and consistent view of a Business Partner (supplier/customer have been consolidated in a single master data) for aspects related to logistics, purchasing and sales;
  • Monitor the level of customer service, through KPIs that allow you to analyze from a qualitative or quantitative point of view the compliance with commercial deadlines and the service provided to customers. 

The Benefits

 

  • 80% reduction in MRP execution time allowing more daily launches

  • Increased ability to analyze sales in view of logistics planning thanks to predictive models in a single solution of Order/Shipment/Invoiced

  • Greater reactivity in critical situations (stock breaks) with concrete and punctual actions

  •  Increased control over the domestic and foreign supply chain and over multiple production plants

  • Reactive evaluation of production capacity in terms of resources, tools and production equipment

Industry

Machinery & Components

Tech & Service

SAP ECC, SAP S/4 HANA

Process

Acquisti, Logistica, Produzione

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Fully manage and monitor production

Fully manage and monitor production

Company profile

The Need

The company was facing some needs linked to the production process:

  • Optimize workers productivity and collection of information
  • Monitor in a timely way the progress of production
  • Start a process of adoption of Industry 4.0 tools to remain competitive

The Solution

We designed and implemented a tailor-made app based on SAP Fiori that enables to:

  • Collect information on production (time, quantities, rejected quantities, machine stops) in the department
  • Report machine stoppages and enter the probable cause
  • Speed up the collection of information on site
  • Automatically upload information in the ERP, making it available for analysis
  • Allow labels to be printed at the end of the process

The app was made available on tablets located in the production units.

The Benefits

  • Increased empowerment in the production team who is in charge of information collection
  • Real-time knowledge of production progress
  • Accurate data for time, efficiency and cost analysis (production records)
  • Increased effectiveness and efficiency throughout the production process

IndustrY

Manufacturing, Marketing & Adv

Tech & service

SAP ECC, SAP Fiori

Process

Produzione

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Advanced Credit Management

Advanced Credit Management

Company Profile

The Need

The company was facing a few challenges related to Credit Management:
  • Develop a measurable strategy to assess the degree of credit deterioration and reduce the  high-exposure risks, especially in sectors with higher default risks;
  • Track the extent of relationships between Customer Service and Accounts Receivable in managing credit management activities;
  • Collect structured information on payment reminders and reminders to pay to build a historical database and identify patterns and clusters of customer behaviour in order to minimise the risk of debt exposure.

The Solution

We have designed and implemented a SAP to enable:
  • Centralised credit policy rules within the ERP

  • Mass processing of reminder proposals and generation of communications to customers through CRM activities (attachments generated by the ERP ).

  • Management of different procedures and levels of communications (reminders with different levels of escalation up to the letter of attorney)

  • Multi-channel management of communications: email, PEC

  • Questionnaire registration for dispute management and credit recovery activities (actions, responses, repayment plans, outcomes, etc.)

The Benefits

  • +10%  in credit recovered in the “commercial management” phase
  • Reduction of “Pre-legal” and “Legal” credit

  • Reduction of credit seniority by 15%

  • Construction of a historical series for predictive analysis

Industry

Pharmaceutical

Tech & Service

CRM, SAP ECC

Process

Administration, Customer service

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Comply with the requirements of GDPR using SAP systems

Comply with the requirements of GDPR using SAP systems

Company Profile

The Need

The company  was facing some challenges related to the GDPR regulation: 
  • Customer data has to be deleted when a consumer requests it (Delete Customer Master Data);
  • Expired master data has to be anonymized and beforehand warnings must be displayed: master data cannot be used if consent has not been renewed;
  • More than 10 year expired sensitive data must be deleted massively (Mass deletion).

The Solution

We designed and introduced the following features within CRM Interaction Center (IC) :

  • The ‘Delete’ button that allows Customer Service to remove sensitive customer data from the master data. Before deleting the algorithm check for the existence of contact documents, orders and complaints that have not been closed in 10 years;
  • The “Anonymisation functionality” displays an error message for each expired master record to prompt renewal of customer consent;
  • The “Mass Deletion functionality” checks there are no open transactions in the last 10 years. The Deletion is then transferred to the ecommerce site and Business Intelligence system. The customer’s web account will no longer be usable.
  • Mandatory privacy management in the consumer data entry.

The Benefits

  • Compliance with GDPR, the legal framework that establishes guidelines for the collection and processing of personal information of individuals within the European Union (EU).
  • Process performance thanks to the use of SAP HANA that processes information, transferring the choices to all systems involved in the CRM, ECC, ecommerce perimeter …

Industry

Manufacturing

Tech & Service

CRM, SAP ECC, SAP HANA

Process

Marketing, Sales, Service

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