Transform Finance with SAP S/4 HANA

Transform Finance with SAP S/4 HANA

Company Profile

The Need

The company wanted to consolidate the administrative and accounting management of the various international subsidiaries within a single group ERP system. Objectives: 

  • have consistent and “real-time” information on the financial dynamics of the parent company and foreign subsidiaries.
  • be more competitive in its markets
  • eliminate other local ERPs and the widespread use of spreadsheets sent by e-mail.

The Solution

First we equip the company with the latest-generation ERP and then extended its use to the various subsidiaries. The group began the migration to SAP S/4 HANA with the declared aim of acquiring decision-making support in real time and being more responsive to international markets. The revision of processes within the new S/4 HANA platform made it possible to:

  • View payables and receivables of the various international companies at group level

  • Take advantage of “local” modules and sub-modules that correspond to the specific needs (regulatory and functional) of the territorial branches

  • Manage your accounts and close your books easily and in real time

  • Display timely and real-time reports (Simple Finance)

  • Solicit payments automatically with different degrees of escalation

  • Create a Payment Proposal and enable payment of multiple invoices from multiple customers

  • Build up your customers’ bank database.

The Benefits


  • Single source of live data with a high degree of granularity
  •  ‘digital control tower’ provides a real-time view of financial data across the group and allows profitability analysis according to origin and production facility

  • Increased employee productivity through readily available and relevant information

  • Increased capacity for analysis and decision making through the availability of real-time data

Industry

Machinery & Components

Tech & Service

SAP ECC, SAP S/4 HANA

Process

Finance

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B2B Customer 360 view

B2B Customer 360 view

Company profile

The Need

The company boasts continuous cycle production plants around the world. Faced with the new challenges posed by an increasingly competitive and international market, the company board chose to provide a 360-degree view of the B2B customer to its sales force. This decision was aimed at taking advantage of market knowledge and at the same time laying the foundations for the group’s data driven future.

The Solution

We tailored a SAP Sales Cloud solution and created a customized “Customer 360°” view to completely satisfy the information and operational needs expressed by sales. Through this view, it is possible to:

  • Obtain a positive or negative evaluation of the budget/shipping ratio
  • Know the prices usually charged to a specific customer
  • Check past due items and monitor customer exposure
  • Compare month-to-month volumes for a given customer
  • Introduce discrete customer satisfaction ratings
  • Visualize on the graph the customer satisfaction based on the introduced evaluations
  • Have memory of visits made, reports collected and e-mail exchanges that have taken place
  • Know the managers and contact persons for each customer.
The solution is highly integrated with the group’s legacy systems. For reporting activities it relies on SAP BusinessObjects, while lists and master data are taken from the ECC management system. The solution is available on the cloud.

The Benefits

 
  • Reduction of 30% in daily sales operation time
  • Reduction of email exchange between sales, production planning and administration by 20%
  • Increased effectiveness and efficiency in the sales process
  • Monitoring of profitability, satisfaction and exposure 
  • Increased effectiveness in the proposal to the customer with consequent reduction of churn and increase in profit margins
  • Gain insight into customer opinion on products and interactions with the company

Industry

Machinery & Components

Tech & Service

SAP BO, SAP ECC, SAP Sales Cloud

Process

Sales

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Transform production with SAP S/4 HANA

Transform production with SAP S/4 HANA

Company Profile

The Need

The company was one of the first groups in Italy to embrace SAP ERP (go live 1999). Faced with the new challenges of an increasingly complex market and the need to integrate the international subsidiaries, the company board chose to stay ahead of competitors, review its business processes and migrate the old SAP ECC implementation to SAP S/4 HANA. The company aimed to take advantage of emerging technologies (Machine Learning and Artificial Intelligence) and to enable new business models, setting the stage for future business development.

The Solution

With the migration to SAP S/4 HANA, the company has started a path of evolution towards the Cognitive Enterprise. It committed to great agility and chose real time data driven tools. We designed and implemented new process within the new S/4 HANA platform, the client is now able to:

  • Launch in-plant availability control (Advanced ATP);
  • Verify available stocks in the different production plants of the group;
  • Use finite capacity analysis systems to schedule production orders (based on the available time of machine and man resources);
  • Manage and monitor production progress in real time;
  • Visualize MRP analysis dashboards that highlight critical situations and stock breaks;
  • Visualize real-time kpi on orders, shipments and turnover;
  • From the dashboards take actions, such as creating a new supply order;
  • Have a unique and consistent view of a Business Partner (supplier/customer have been consolidated in a single master data) for aspects related to logistics, purchasing and sales;
  • Monitor the level of customer service, through KPIs that allow you to analyze from a qualitative or quantitative point of view the compliance with commercial deadlines and the service provided to customers. 

The Benefits

 
  • 80% reduction in MRP execution time allowing more daily launches

  • Increased ability to analyze sales in view of logistics planning thanks to predictive models in a single solution of Order/Shipment/Invoiced

  • Greater reactivity in critical situations (stock breaks) with concrete and punctual actions

  •  Increased control over the domestic and foreign supply chain and over multiple production plants

  • Reactive evaluation of production capacity in terms of resources, tools and production equipment

Industry

Machinery & Components

Tech & Service

SAP ECC, SAP S/4 HANA

Process

Acquisti, Logistica, Produzione

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KPI analysis and financial planning with SAC

KPI analysis and financial planning with SAC

Company Profile

The Need

The company needed to simplify the finance process characterized by a vicious circle. In fact, administrative users:

  • Researched information on SAP ECC and extracted accounting data
  • Processed the data on standalone spreadsheets to do financial planning
  • Uploaded the processed data and financial forecasts to ECC.

The Solution

We tailored a SAP Analytics Cloud solution which allows to:

  • Monitor economic and financial kpi in real time
  • Visualize by year the different versions of budget, planning and actual budgets
  • Modify financial/asset accounts within the Value Driver Tree Simulation and observe the possible impacts on the structure in the medium-long term
  • Simulate margins and profits within the Value Driver Tree
  • Access forecasting of economic projections with a maximum horizon of 5 years
  • Make changes to planning also on SAP ECC.

The Benefits

 

  • Reduced analysis time and increased timeliness in report submission/sharing
  • Increased efficiency in the financial planning process
  • More flexible financial planning to respond quickly and effectively to change
  • Increased awareness in decision making. 

Industry

Machinery & Components

Tech & Service

S/4 HANA, SAP Analytics Cloud, SAP HANA

Process

Controlling, Finance

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Customer Service Planning and Execution

Customer Service Planning and Execution

Company Profile

The Need

The company faced some challenges related to Customer Service:

  • Track the relational intensity between Customer Service and customers;
  • Optimise the collection of information at all touch points (telephone, email, web, social);
  • Improve the management of customer service information;
  • Automate the creation and management of service tickets.

The Solution

We designed and implemented a SAP Service Cloud solution to enable:

  • Automatic creation and categorisation of service requests (tickets);

  • Routing of tickets from different channels (email, social media) and from IOT products towards a single repository;

  • End-to-end ticket management in the different steps from assignment to resolution;

  • Access Customer Knowledge Base and previous tickets  to facilitate ticket resolution;

  • Interact in real time with Customer Service colleagues (internal messaging);

  • Monitor in real time how service activities are going (dashboard with kpi).

The Benefits

 

 
  • Timely tracking of customer service information;
  • Increased efficiency in the customer service process;
  • Improved response times and quick resolution of service requests;
  • Increased perception of the Customer Service Level.

Industry

Machinery & Components

Tech & Service

SAP Fiori, SAP Service Cloud

Process

Service

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Transform sales & marketing with SAP Sales Cloud

Transform sales & marketing with SAP Sales Cloud

Company Profile

The Need

The company needed to revamp front-end processes to increase its competitiveness in traditional markets and to support new market developments. It needed to: 

  • Translate process information into concrete decisions and actions
  • Reduce the proliferation of solutions and databases and build a single, structured marketing database
  • Replace the current on premise CRM, which was not available on mobile devices. 

The Solution

The company needed more structured and analysable data to manage commercial opportunities and support innovative business development. Therefore, a SAP Sales Cloud solution was designed and implemented that allows to:

  • Collect information in a single marketing/sales database

  • Speed up the sales process thanks to the subdivision of customers by phases: Initiatives, Opportunities, Sales Offers and Sales Orders

  • View all campaigns and contacts to a customer

  • Synchronise contacts, appointments and visits through Outlook integration

  • Manage in-app email campaigns

  • View information in the office and on the move via the app

  • Monitor relevant KPIs and generate reports

  • Receive personalised notifications

  • Manage business collaboration processes with SAP JAM

The solution has been made available for computers and tablets (Sales Cloud app).

The Benefits

The benefits of using this solution are:

  • Increased effectiveness and efficiency in the marketing/sales process
  • Acceptance and use of the new system by the sales force
  • Monitoring of profitability and customer potential
  • Increased effectiveness in customer proposition
  • Increased level of perceived service and customer satisfaction

Industry

Machinery & Components

Tech & Service

CRM, SAP C4C, SAP C4C, SAP C4C

Process

Marketing, Sales

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Enterprise Social Collaboration in sales

SAP Jam Collaborazione

Enterprise Social Collaboration in sales

Company profile

The need

The company has grown both in terms of revenues and market share. The company wanted to structure effective collaboration processes to maximise the value of information.  As an example, salespeople used to send various e-mail to report to the Sales Department (week activities, business opportunities ).

Collaborative negotiations were also developed by email, and many files were shared in different emails. As a consequence people focused more on “messaging” and were overload by unstructured information (dispersed and not analysable ). 

The solution

The company required a tool to reduce “emailing time” and to stimulate value-add business communication. A solution based on SAP Jam (Enterprise Social Collaboration) was designed and implemented. Now employees:

  • Post and share information at company/department level
  • Create private, public and external groups to collaborate with colleagues, customers and suppliers
  • Manage workgroups based on clients, offers, opportunities, tickets (integrated with SAP ECC and SAP Salescloud CRM)
  • Select the right template by type of collaboration: complaint, negotiation, e-learning and training, project development etc.
  • Scroll the feed, read the notification and keep up with corporate news

The solution is available for computers and smartphones. It’s ideal for smartworking and remoteworking groups.

The benefits

 
  • Significant reduction in the number of internal emails 
  • More structured in content based collaboration
  • Single place for shared document and information
  • Greater synergy between head office, subsidiaries, sales staff, partners and customers
  • Greater problem solving and decision making capacity

Industry

Machinery & Components

Tech & sevice

SAP C4C, SAP CIM, SAP Jam, SAP JAM

Process

Customer service, Marketing Campaign

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