Data Driven Processes transform your
business into a Cognitive Enterprise
Mobile quotation and order management
Company profile
Multinational Company specialized in the development and production of writing instruments for promotional purposes.
The Need
To further support sales growth the company needed to harmonise its quotation and sales order process – with the aim of avoiding delays and inaccuracies.
Quotations and sales order were fragmented processes involving several actors and tools. Only confirmed orders were entered in the CRM.
The Solution
A SAP Fiori-based solution has been designed and implemented. Now distributors:
- Create mobile offers and save them in SAP CRM
- Quickly retrieve offers, complete them with details and turn them into orders
The solution has quickly become the main working instrument of distributors and it’s available on the following devices: PC, tablet and mobile phone.
The Benefits
- Alignment of tools and methodologies used by the sales network
- Reduced preparation time for commercial offers
- Increased quote-to-order ratio
- Stardardization of prices and commercial conditions
- Increase in the perceived level of service and overall customer satisfaction
Industry
Manufacturing, Marketing & Adv
Tech & service
CRM, SAP ECC, SAP ECC, SAP Fiori
Process
Sales
