The company wanted to make the process of acquiring inbound contacts faster and more accurate, especially accounts who contacted customer service by email or registered on the company portal via contact forms.
We implemented a customised function within SAP CRM. It allows to:
- Create new customer accounts using the signature at the bottom of emails
- Confirm the registration of potential customers on the site
- Manually enter missing information
- Create customer accounts using the data from the profiles registered on the site.
Tech & Service
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